DIRECTIONS
  • CALL 973-625-0049
  • PO Box 680 , Rockaway New Jersey 07866

Are customer requests landing in a Black Hole?

Snip20160104_3

Customer service for all companies is important and  responding to customer requests should be priority.  In our scrap yard outreach, we’ve often found that contact information on websites and emails are often outdated and  overlooked especially when there are staff changes.   When iScrap App accounts are created there is usually an email created for the account and at times a separate contact for customer requests.  It’s important to know that the customer request email should be ” manned” – meaning an email account that is is viewed daily, if not hourly and tied to a mobile phone so its checked often.  Many companies use an ” info@” email address because it’s simple to set up and doesn’t specify any individual, but often additional emails are created for individuals and the info@email address is overlooked. If you don’t want to publish your own email address, have your general email address forwarded,because by deeming that email account as the ” Black Hole”  even accidentally is an opportunity to lose business rather than gain it.  So if you have changes in staff, company names or email addresses, make sure to update the contact information companywide.

Real Time Customer Requests Worth Responding to…

Customer requests in DashboardCustomer requests that come through the iScrap App  could be for a material quote, pictures of fork lifts, cars, trucks, heavy equipment or machinery.  Getting these customer requests can help determine the size of a container they may need, what pick up costs might be incurred or if  they should transport the materials themselves. It’s also another way of tracking where a customer might have come from.